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Frequently Asked Questions

The LAND sale system

How does the LAND sale system work?

This LAND sale is split into two phases, each with its own purchasing system. You’re free to join one or take part in both.

Phase one features bid-to-earn auctions powered by GBM, where each LAND has a set start and end date. The highest bidder at the end wins the LAND. Learn more about GBM auctions here.

Phase two shifts to a first-come, first-served model, allowing you to purchase any available Standard or Premium LAND as soon as the sale opens.

During phase one (auctions), you choose the LAND you want, connect your wallet, and place your bid. You can bid on multiple LANDs at once and place multiple bids on the same LAND.

During phase two (sales), choose between Standard or Premium LAND, sign the transaction, and your new LAND will appear in your wallet within minutes. Need more than one? Simply repeat the process for each additional purchase.

All LANDs on sale belong to the same neighborhood and can be viewed directly on The Sandbox Map. There’s no purchase limit; buy as much as you like while supplies last!

Is there a limit to the amount of times I can bid on one auction?

No. If outbid, you can bid again (and have the opportunity to be rewarded again for bidding).

What do I need to buy a LAND?

Your account must be KYC-verified to participate in the LAND sale. Start the verification process early to ensure you're ready in time. Begin here: https://www.sandbox.game/me/settings/account-verification/

Your account must not be banned. Users flagged for suspicious or fraudulent activity, such as bot usage during Seasons, may be disqualified.

You must not be located in a geoblocked country, as participation is restricted based on legal requirements.

Can I join the LAND sale if I don't verify my account?

Most likely, no. Exceptional technical issues on the account verification services can make us deactivate this criteria.

At what time does the LAND sale start?

LAND sales start and end at 2 p.m.

Once started, there might be other dates and time for subsequent batches. In any case, the dates are displayed on the LAND sale websites.

Where can I learn more about upcoming LAND sales?

All upcoming LAND Sales will be hosted at: https://sandbox.game/landsale

We announce upcoming LAND sales over social media, on our home page and directly on The Sandbox Map. Users registered for our email marketing will also receive communications when a new LAND sale is coming.

Rewards

Do I get the rewards (physical package and digital bundle) if I purchase a LAND during the auctions?

Yes, provided the wallet you used to purchase the LAND is linked to a The Sandbox account, you’ve provided a valid email address, and you’ve agreed to be contacted.

We distribute digital rewards via claims to your account, and we use your email to collect delivery information for any physical rewards.

How do I get the SAND rewards for participating in the LAND sale?

For auctions, rewards for being outbid are distributed immediately.

For sales, referral and cashback rewards will be available as claims on your The Sandbox account within two weeks after the sale ends.

When will I receive my rewards?

Digital rewards are distributed within a few weeks after the sale ends. Physical rewards may take up to three months to arrive.

If you don’t receive your rewards, please contact our Support team.

Will the newly introduced referral program always be there?

It applies for this LAND sale, but it may change or be removed in future sales.

What's the difference between Standard LAND and Premium LAND?

Premium LAND comes with exclusive perks you won’t get anywhere else. Only Premium LAND Owners receive the coveted branded asset pack from major partners. Premium LANDs are also prioritized for drops and claims, including past and upcoming CATALYST distributions.

Most importantly, Premium LAND offers better visibility. On The Sandbox Map, they’re positioned next to major brands. In both the Experience Gallery and the Game Client’s recommendation screens, Premium LAND Experiences appear before Standard ones when ratings are equal, meaning more traffic and more Players for your content.

What are the countries where we cannot deliver physical goods?

Unfortunately, due to geopolitical & technical circumstances, we cannot deliver physical goods to Syria, Russia, Ukraine, North Korea, Iran, Sudan, Yemen, Somalia & Irak.

This is not something we can change.

We will not be able to deliver physical reward to these countries.

Account Verification (KYC)

How can I verify my Account?

To begin the verification process, go to Account > Settings > Account Verification or visit: https://www.sandbox.game/me/settings/account-verification/

You'll need:

- A smartphone, tablet, or computer with a camera.

- A stable internet connection.

- A well-lit room.

- A valid government-issued ID (Passport, National ID, Driver’s License, or Residence Permit).

Your ID must meet the following requirements:

- All four corners are clearly visible.

- The document is undamaged and all information is easy to read.

- It is not expired.

- It is not handwritten (handwritten documents will be rejected).

Make sure everything is clear and legible to avoid delays.

Why do I need to verify my account?

The KYC process confirms that a real, physical person is behind each account. It verifies that users are who they claim to be, helping prevent fraud, identity theft, money laundering, and other malicious activity. This step is required by current regulations to ensure a safe and trustworthy environment for everyone.

Learn more about the Account Verification process here.

Do I need to verify my account again for each LAND sale?

You will most likely only need to complete the account verification process once.

However, some users may be asked to reverify their accounts from time to time due to updates in our terms and conditions or changes in country-specific regulations.

I completed the account verification process, but my account has not been verified yet. The LAND sale will be over soon. Will I be able to buy LAND?

Account verification can take up to 48 hours.

If the LAND sale ends before your account is verified, you will need to wait for the next sale or purchase LAND from other users through The Sandbox Marketplace: https://www.sandbox.game/en/nft-lands/

You can also explore The Sandbox Map and look for LAND marked with price tags. Start browsing here: https://www.sandbox.game/map/?lat=-10&lng=-1&zoom=0&mode=buyLand

Buying LAND

What’s the price of LAND?

Standard LAND is priced at 1,011 SAND, while Premium LAND costs 4,683 SAND during direct sales.

Auction prices, however, are dynamic and fluctuate based on bidding activity.

Some programs, like the new referral system, can help lower the cost of your purchase.

Do I need to pay for gas fees?

For auctions, gas fees are required, but since we operate on Polygon, these fees are very low.

For other types of sales, The Sandbox offers 10 free Polygon transactions per month.

If you’ve already used your monthly free transactions, make sure your wallet has some POL before proceeding.

You can also enable Gasless Transactions in your account under Settings > Blockchain Settings: https://www.sandbox.game/me/settings/blockchain/

Can I select which LAND I want to buy?

During auctions, you choose the specific LAND or estate you want, including its exact coordinates and type (Standard, Premium, or Estate).

For direct sales, you can choose the type of LAND—Standard or Premium—but the exact location will be randomly assigned within the designated neighborhood of the LAND sale.

Is there any other way to get LAND?

Yes, you can still get LAND.

If you’re interested in receiving a full reward bundle, including digital and physical perks, it’s best to wait for the next official LAND sale when new perks and items will be released.

Stay informed by checking the sale schedule on our website and following The Sandbox on Twitter and Discord.

Alternatively, you can purchase LAND from other users on The Sandbox Map or through the LAND Marketplace.

Just search for parcels marked "For Sale."

Troubleshooting

I have SAND on Ethereum. How can I bridge SAND from the Ethereum network to Polygon?

To bridge SAND from Ethereum to Polygon, you can enter the Bridge section in your account https://www.sandbox.game/me/bridge/.

On the left, you’ll see your SAND balance on Ethereum.

You can bridge SAND to Polygon by clicking "Deposit."

I bought LAND, but when I go into The Sandbox Map, I don’t see it assigned to my account.

After the transaction is approved, it may take between 3-10 minutes for the metadata to be updated.

Try refreshing The Sandbox Map after 10 minutes.

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